FAQs
FAQs about Products:
1. Are your products suitable for all skin types?
Yes, our products are formulated to suit all skin types. However, we always recommend checking the product description to ensure it fits your specific skin needs, especially for sensitive or problematic skin.
2. Are your products natural and safe?
Yes, our products are made with natural and effective ingredients. They are free from parabens and harmful chemicals, cruelty-free, and safe for daily use.
3. Can I use your products during pregnancy or breastfeeding?
Some of our products are pregnancy-safe, but we always advise consulting with your doctor before using any skincare products during pregnancy or nursing.
4. How should I use the product in my skincare routine?
Each product page includes detailed usage instructions and how to incorporate it into your daily skincare routine. We also share tips on our social media accounts.
5. When will I start seeing results?
Results may vary depending on your skin type and how consistently you use the product, but most users notice visible improvements within 7 to 21 days.
6. Are your makeup products suitable for sensitive skin?
Yes, our cosmetics are fragrance-free and formulated to be gentle on sensitive skin.
7. Are skincare tools (like derma rollers or facial brushes) safe for home use?
Yes, our tools are safe and effective for at-home use. Please follow the included instructions carefully for best results.
8. What is the shelf life of your products?
The shelf life is indicated on each product label. We recommend storing products in a cool, dry place away from direct sunlight.
9. Are your products authentic?
Absolutely. All our products are 100% original and manufactured to the highest quality standards.
10. What payment methods do you accept?
We accept credit/debit cards and Apple Pay (available in selected countries/regions).
11. Is shipping free? How long does delivery take?
Yes, we offer free shipping on orders over $150. Delivery typically takes 2–5 business days within [United States & Canada].
12. Can I return or exchange a product?
Yes, you can return products within 7 days of delivery, provided they are unopened and in their original condition. Please read our return policy for full details.
FAQs about Shipping:
1. Does e-lush offer international shipping?
Yes, we ship to most countries worldwide! Shipping charges vary depending on the destination, and you can place your order directly on the e-lush website.
Note: Currently, we accept payments in INR on our website. If you prefer to pay in USD or your local currency, please email us at elushmarkets@gmail.com with the list of products you’d like to order. We’ll confirm the total order value and share a PayPal payment link.
2. When will I receive my order?
Orders are usually shipped within 24 to 48 hours. Delivery typically takes 3 to 4 business days, though it may vary based on your location and shipping conditions.
3. Will I be charged shipping on every order?
We offer free domestic shipping on orders above Rs. 299. For international orders, shipping charges vary by country. Any applicable customs duties are the responsibility of the customer.
4. Can I change my order after placing it?
Unfortunately, we are unable to make any changes once the order has been placed. Please review your order carefully before confirming.
5. How can I update my address or contact details after placing an order?
You can contact us within 12 hours of placing your order at +000000000000 or email us at elushmarkets@gmail.com to update your details.